Services & Useful Information

The Citadel’s gift shop and bookstore offers a selection of items that reflect the Citadel’s diverse areas of interest: the Natural History Museum, the Comtois Museum, the Museum of the Resistance and Deportation, and the works of Vauban.

Among the items on display, you’ll find a wide selection of books (educational books, historical works), regional specialties to sample, stuffed animals, decorative items, souvenirs, postcards…

Phone: 03-81-87-83-41

A shuttle bus at the site entrance will take you to the upper part of the Citadel, where the various attractions are located; simply ask at the reception desk upon arrival.

The Citadel of Besançon has been awarded the “Sécuri-Site” certification, a safety label for tourist sites. Issued by government agencies, the “Sécuri-Site” certification attests to the implementation of a comprehensive security system, both inside the Citadel and in the surrounding area, as well as close collaboration with the authorities.

As part of the Vigipirate security plan, a security officer may be stationed at the entrance to the site to inspect bags (a “visual search”). Please cooperate with these mandatory checks, which are in place for your safety.

We remind our visitors that it is prohibited to enter the Citadel grounds with:

• weapons (firearms, knives, box cutters, scissors, etc.) and any sharp, piercing, or blunt objects;
• hazardous products (explosives, aerosols, lasers, etc.).

Anyone who violates this rule will be denied access to the site.

The Public Service is committed to improving the quality of its services.

Through the Qualité Tourisme™ brand, the Citadelle is committed to your satisfaction by :

• A warm welcome
• Attentive staff
• Proficiency in foreign languages
• Customized services
• Clear and accurate information
• Cleanliness and comfort guaranteed
• Discovering a destination
• Taking your feedback into account.