Services & Useful Information

The Citadel’s gift shop and bookstore offers a variety of product lines that reflect the Citadel’s diverse areas of interest: the Natural History Museum, the Comtois Museum, the Museum of the Resistance and Deportation, and Vauban’s work.

Among the products on display, you'll find a wide selection of books (educational books, historical works), regional specialties to sample, stuffed animals, decorative items, souvenirs, postcards, and more…

Phone: 03 81 87 83 41

A shuttle bus at the site entrance will take you to the upper part of the Citadel, where the various points of interest are located; simply ask at the reception desk upon your arrival.

The Besançon Citadel has been awarded the “Sécuri-Site” certification, a safety certification for tourist sites. Issued by government agencies, the “Sécuri-Site” certification attests to the implementation of a comprehensive security system—both inside the Citadel and in the surrounding area—as well as close collaboration with the authorities.

As part of the Vigipirate plan, a security officer may be present at the site entrance to inspect bags (“visual search”). Please cooperate with these mandatory checks, which are in place for your safety.

We remind our visitors that it is prohibited to enter the Citadel grounds with:

• weapons (firearms, knives, box cutters, scissors, etc.) and any sharp, piercing, or blunt objects;
• hazardous products (explosive materials, aerosols, lasers, etc.).

Anyone who violates this rule will be denied access to the site.

The Public Service is committed to improving the quality of its services.

Through the Qualité Tourisme™ brand, the Citadelle is committed to ensuring your satisfaction by :

• A warm welcome
• Attentive staff
• Proficiency in Foreign Languages
• Personalized Services
• Clear and accurate information
• Guaranteed cleanliness and comfort
• Discovering a Destination
• Taking Your Opinion Into Account.