Regulations Besançon Citadel website

Rules of procedure

Having regard to the Code Général des Collectivités Territoriales and in particular articles R.2221-28 and R.2221-29,

Considering the Citadelle complex, the three museums of France including the museum and its zoological garden, its aquarium, its insectarium, its noctarium and all the facilities made available to the public, in accordance with law no. 76.629 du 10 juillet 1976 relative à la protection de la nature et de l'Arrêté du 25 mars 2004 fixant les règles générales de fonctionnement et les caractéristiques générales des installations des établissements zoologiques à caractère fixe et permanent, présentant au public des spécimens vivants de la faune locale ou étrangère et relevant de la rubrique 21-40 de la nomenclature des installations classées pour la protection de l'environnement,

In view of circular no. 99-136 of September 21, 1999 on the organization of school outings in public nursery and elementary schools

In view of the Certificate of Competence provided for in the Order of March 25, 2004, which stipulates that the aforementioned installations are under the responsibility of the Certificate holders,

Considering that it is in everyone's interest to set out the terms and conditions for the operation, use and access of the entire site,

Article 1: Scope of application

This decree applies to the entire Citadelle, its museums, including the zoological garden, aquarium, insectarium and noctarium, and to all facilities made available to the public.

Article 2: Access conditions

The part of the site between the Front Saint-Etienne and the Front Royal is freely accessible, apart from the fenced-off prohibited areas and security zones.

From the Front Royal onwards, and to visit the museums in particular, visitors must pay an admission fee, the rates of which are displayed at the ticket office.
The ticket entitles the holder to access the site for the day on which the ticket is purchased, regardless of the number of times the visitor enters or leaves.

The public has no access to areas under construction or to service areas.

Minors under the age of 16 must be accompanied by a legal guardian or an adult with the guardian's authorization to be admitted to the site.

Minors over the age of 16 must either be accompanied in the same way, or have authorization from their legal representatives. The site reserves the right to check the age and existence of authorizations.

School groups must be supervised in accordance with circular no. 99-136 of September 21, 1999 on the organization of school outings in public nursery and elementary schools. La Citadelle staff are not present to take the place of group leaders. In the event of an incident, the responsibility of the group leaders will be sought first.

Excluding school groups, there must be one responsible adult for every 8 children under 6, and one responsible adult for every 12 children over 6.

For groups made up of disabled people, one guide is required for every 6 disabled people.

Article 3: Opening hours

La Citadelle is open to the public according to the season:

from 10 a.m. to 5 p.m.
9 a.m. to 6 p.m.
9 a.m. to 7 p.m.

Visitors are invited to refer to the opening hours posted at the entrance to the site or indicated on the website: www.citadelle.com.
The museums, including the animal areas, close at least a quarter of an hour before the site closes.
In the event of bad weather or for operational reasons, these opening hours may be modified.

For the same reasons, the site may be temporarily closed to the public and evacuated in whole or in part.

Article 4: Prohibitions

It is strictly forbidden to :

activities likely to disturb the peaceful enjoyment of the site
endanger the peace and safety of the public, staff and animals on display
cause damage to plantings, structures, museum collections or buildings
generate various types of pollution
unless otherwise authorized, enter the site by vehicle
cross fences and safety zones
damage or deteriorate buildings, fences, signs, etc.
throw anything into the well
to climb into the wheel next to the well
leave visiting aisles, climb walls, enter service areas
bring in foreign animals (dogs, cats, even on a leash, as well as NAC), with the exception of dogs for the blind and police dogs. Under no circumstances may the latter enter the small farm.
bring in sound instruments (radios or other), rolling objects (bicycles, scooters, skates, skateboards, skis, sledges, etc.), with the exception of strollers and wheelchairs for the disabled, as well as flying objects (e.g. kites, drones, etc.).
bring in weapons (firearms, knives, cutters, scissors, etc.) and any sharp, perforating or blunt objects, as well as dangerous products (explosive materials, aerosols, lasers, etc.).
introduce illegal substances
consume alcohol on the site outside of events and receptions authorized and supervised by the owner
block access to the stairs leading to the ramparts
fires and barbecues
throw stones or any other object
move benches and litter garbage cans
knocking on windows or fences, exciting animals, throwing objects at them
feed the animals,
attract or touch animals, with the exception of pets at La Petite Ferme (respecting the instructions given by our staff)
smoking and vaping in the buildings and zoo (zoo garden and aquarium courtyard)
eating or drinking in museums or temporary exhibition halls
practice any individual or group sport, including high-risk activities (climbing, paragliding, base-jumping, etc.), except under special agreement with Citadelle management
walk barefoot in the fee-paying part of the site and in the buildings
wandering around drunk or behaving in an aggressive or dangerous manner towards staff, other visitors or animals, and more generally, endangering oneself or others.

Article 5: Visitor's obligations

Respect the site and staff.
Respect animals, plantations, collections, buildings, places of remembrance and commemoration (e.g.: space for the posts of those who were shot).
Comply with the instructions, remarks and injunctions of site personnel.
Constant, effective supervision of children.
Respect all prohibition, information and warning signs.
Use caution on sloping aisles, and avoid stairways with baby carriages or wheelchairs for the disabled.

Article 6: Special instructions

Visitors are expected to dress appropriately and show respect for the premises and other visitors.
Visitors may be asked to open their bags at the request of staff for a visual check.
For the peace and quiet of authorized animals, please do not run or shout.
Unless otherwise indicated at the entrance to a space, photographs and films (without flash or additional lighting) are authorized for private use only. Professionals, on the other hand, are required to obtain prior written consent from the management.
Gatherings on the site are not permitted, except for visits, events, meetings, receptions or commemorations scheduled and approved by management.
Individual or family picnics are permitted on the lawns and on the furniture made available to the public for this purpose. They are not permitted in the restaurant areas or on their terraces. Cleanliness and peace and quiet must be respected.

Article 7: Liability

Visitors are responsible for damage of any kind caused by themselves, persons, animals or objects in their care or custody.

The City of Besançon declines all responsibility for accidents caused by failure to comply with the present regulations or with basic safety rules.

In the event of an accident, the City of Besançon will take all necessary steps to determine the cause of the accident and the responsibilities involved.

Article 8: Publication and adherence to the rules

These rules and regulations can be consulted at any of the site's ticket offices and on our website: www.citadelle.com.
The mere fact of entering the Citadelle implies full acceptance of these rules and regulations.

Article 9: Penalties

Any infringement of these rules may result in the exclusion of the offender(s) from the site , without refund of entry fees.

Anyone behaving aggressively or dangerously towards staff, other visitors or animals, or putting themselves or others in danger, may be expelled by the police.

General rules for Facebook contests

PREAMBLE

Participation in the games implies full and unreserved acceptance of the present rules and their application by the organizing company.

Article 1: Organizing company

The CITADELLE DE BESANÇON is an establishment open to the public, registered in the BESANÇON Trade and Companies Register under number 529 368 078 and whose head office is located at 99 rue des Fusillés 25000 Besançon, which organizes free contests with no obligation to buy or order on Facebook.

The dates of the competition sessions are announced on the Facebook page: https://www.facebook.com/CitadelleDeBesancon.

Under no circumstances does Facebook organize, manage or sponsor the CITADELLE DE BESANÇON competition.

These general regulations may be supplemented by specific rider(s) available under the same conditions.

Article 2: Conditions of participation

These contests are open to all persons residing in metropolitan France only, registered and connected to these media.
For minors, the game is played under the responsibility and with the authorization of the legal representative able to prove parental authority. Participation is strictly nominative and only one participation per household is authorized: (same name, same address, same e-mail address). It is strictly forbidden to play with several pseudonyms linked to the same household, or to play from an account opened on behalf of another person.

Any entry that is incomplete, illegible, sent after the deadline or in a form other than that specified will be considered null and void.

The Organizing Company reserves the right to carry out any and all necessary checks concerning the identity, postal and/or electronic address of participants and parental authorization.

All employees of the organizing company, including their families and spouses (marriage, P.A.C.S. or recognized marital status), as well as bailiffs, partners or sponsors, are excluded from participating in the contests and from receiving any prize, whether directly or indirectly.

Persons who have not provided their full contact details and identity, or who have provided them inaccurately or falsely, will be disqualified, as will persons who refuse the collection, recording and use of personal information concerning them and strictly necessary for the purposes of managing the competition.

To take part in the Facebook competition, you must first "like" the CITADELLE DE BESANÇON fan page: https://www.facebook.com/CitadelleDeBesancon

Failure to comply with the aforementioned rules will result in the automatic cancellation of participation and the possible awarding of prizes.

Article 3: Terms of participation

Depending on the type of competition: simple prize draw (e.g. "COMMEND AND WIN"), prize draw preceded by a questionnaire or survey, competition subject to a vote by Internet users (one vote per person) or by a jury selected by the organizing company.

Participants authorize the organizing company, without compensation of any kind whatsoever, to disclose their surname, first name, image or photographs transmitted for advertising or promotional purposes related to the contests, with their express consent, without this use giving rise to rights other than the prize won, in compliance with the French Data Protection Act. This authorization is valid for all media.

For each Game-Contest, the number of winner(s) is set at the discretion of the organizing company, and will be specified in the terms and conditions of the Game-Contest concerned, available on the Facebook page https://www.facebook.com/CitadelleDeBesancon.

For each Game-Contest with prize(s), the planned prize(s), as well as its (their) commercial value(s), will also be indicated for the duration of the Game-Contest.

In the event of a draw, Internet users will be informed via the https://www.facebook.com/CitadelleDeBesancon Facebook page. They will also be informed of the date of the draw and when the name(s) of the winner(s) will be announced on the Facebook page https://www.facebook.com/CitadelleDeBesancon.

Article 4: Winners

Depending on the type of game chosen and the terms and conditions described in article 3, the winners will be determined either automatically by a draw, or by their correct answers, or by a vote.
Depending on each game session, one or more winners may be determined.
For certain games, the date and time of participation will decide between potential ex-aequo winners.

The winners will be contacted within thirty (30) days following the end of the Contest, by the organizing company after verification of their eligibility to win the prize in question, by private message, telephone or e-mail to the contact details given by the participant at the time of registration.

Persons who are not declared winners will not be notified.
The designated winners will receive the prize at home at the address given when the win was announced (mainland France only) or will be invited to collect the designated prizes 99 rue des Fusillés 25000 Besançon. The organizing company alone will decide whether the prize is sent or collected.
The organizing company will have up to ninety (90) days to send the prize(s), and this deadline cannot be contested by the winner.
The winners accept in advance the prizes as designated in each of the games, where their nature, number and commercial value are specified.
The prizes may not give rise to any claim of any kind, nor be passed on, sold or exchanged, nor lead to any liability on the part of the organizing company, which will in no case be held responsible for their defects, hidden faults or breakdown, which are the exclusive responsibility of their original manufacturer or producer.

Under no circumstances may the winners claim the cash value of the prize.

In the event of force majeure, La Citadelle undertakes to replace the prize in question with a prize of an equivalent nature and commercial value, without being held liable for this.

Participants expressly accept that, if they win the Game, their first and last names will be publicly available online, as indicated in Article 3. Participants who do not wish this information to be publicly accessible online must inform the organizing company in writing.

Article 5: Claims and reimbursement of expenses

Any claim or dispute, of any nature whatsoever, must be made within a maximum period of 30 days following the end date of the game and must be sent in writing to the address of the organizing company, indicated in Article 1.

Winners' first and last names may be obtained by sending a stamped envelope bearing the applicant's address to the organizing company referred to in article 1.
No telephone inquiries concerning the interpretation or application of these rules, the mechanisms or terms of the game or the list of winners will be answered.

Participants in the Game may apply in the same way and within the same time limits:

- Reimbursement of connection costs incurred for participation in the Game will be made within the limit of 3 minutes of connection, on the basis of the cost of a local call at the Orange/France Telecom rate in force at the time these rules were drawn up (i.e. 0.15 euros per minute). Participants who do not pay connection charges related to the volume of their communications (holders of an "unlimited" subscription, ADSL cable users, etc.) will not be eligible for reimbursement.

- Reimbursement of the stamp used to send this request on the basis of the slow rate in force.

Participants must legibly state their full name and address, and must attach to their application an R.I.B (or R.I.P) and provide a copy of the invoice from the participant's Internet service provider showing: on the one hand, the exact nature of the service provided by the Internet service provider and its billing method (unlimited, flat-rate, etc.) and, on the other hand, the date and time of connection corresponding to participation in the game, clearly underlined or highlighted by the participant.

Only one request for reimbursement of connection or postage costs may be made per household (same name, same postal address, and/or same RIB/RIP and/or same e-mail address).

If the above conditions are met, the Company undertakes to reimburse the connection fees and/or the stamp used within ninety (90) days of the end of the contest.

Article 6: Limitation of liability

La Citadelle reserves the right to shorten, extend, modify or cancel the game for reasons of force majeure or unforeseen circumstances. La Citadelle may not be held liable for any modification to the present game due to force majeure or unforeseen circumstances.

La Citadelle cannot in any way be held responsible for problems of routing or telephone cuts.

Participation in the Game implies knowledge and acceptance of the characteristics and limits of the Internet, in particular with regard to technical performance and the risks inherent in any connection and transmission on the Internet, the lack of protection of certain data against possible misappropriation and the risks of contamination by any viruses circulating on the network.

Under no circumstances may the Company be held liable for any direct damage whatsoever resulting from a connection to the site developed in connection with this game. It is the responsibility of each Participant to take all appropriate measures to protect his/her own data and/or software stored on his/her computer equipment against any attack.

The Game is not managed or sponsored by Facebook. Under no circumstances may Facebook be held responsible for any litigation related to the Game.

The organizing company reserves the right to definitively exclude from the Game any participant whose behavior interferes with the smooth running of the Game or who intentionally seeks to harm its image.

In addition, sponsoring fictitious persons will result in the immediate elimination of the participant.

The present rules are subject to French law. Any dispute that cannot be settled amicably will be referred to the courts of BESANÇON.

Article 7: Personal data

Participants are reminded that to take part in the Game, they must provide certain personal information (name, postal address, e-mail address, telephone number).

This information is recorded and saved in a computer file and is necessary to take into account their participation, to determine the winners and to award and deliver the prizes. This information is intended for the Company, and may be transmitted to its technical service providers and to a service provider responsible for sending the prizes.

Information on players, collected by the organizers during the game, will only be communicated to third parties to meet legal and regulatory obligations.

In accordance with French law no. 78-17 of January 6, 1978 on data processing, data files and individual liberties, participants have the right to access, rectify and delete data concerning them, upon written request.

Article 8: Literary, artistic and intellectual property rights

In accordance with the laws governing literary and artistic property rights, the reproduction and representation of all or part of the elements making up this Game is strictly prohibited.